If your question is not answered here, check the section it belongs to in the sidebar, or reach us at info@soryk.co.
Plans & billing
Which Shopify plan do I need?
Any paid Shopify plan. Native B2B has been available on all paid plans (Basic, Grow, Advanced and Plus) since April 2026, and Soryk works on all of them.
Is there a free trial?
Yes, 30 days on every plan, with no card to start. Billing runs through Shopify and you cancel from your Shopify admin.
What does annual billing save?
Annual is ten times the monthly price, roughly two months free. On Scale it also waives the one-time setup fee.
How many buyer companies can I have?
Unlimited, on every plan. You only scale up for more agents, catalogs and features.
What happens if I downgrade below my usage?
Nothing is deleted. Soryk keeps your oldest active agents and pauses the extras, gated features become upgrade prompts, and over-limit catalogs are paused.
Setup & Shopify
Do I need Shopify Plus?
No. The only Plus difference that matters is Shopify's native catalog cap, and Soryk works around it with managed catalogs.
Where is my data stored?
In your Shopify store. Soryk stores no customer data of its own; see Security & data.
How long does setup take?
Most merchants are live in a day if their data is ready. See Getting started.
Do I need Resend, Anthropic or Google keys?
No, they are optional. They enable your own email domain, the territory AI audit, and single sign-on respectively.
Agents & the app
How do agents sign in?
With an email magic link, or with Google or Microsoft single sign-on.
Does the app work offline?
Yes. The agent app queues actions offline and syncs when the connection returns.
What languages are supported?
Eight locales out of the box, with a four-language add-on for customer-facing surfaces.
Can a manager order for their team?
Yes. A setting decides whether the order credits the subordinate or the manager. See Agents & managers.
Data & security
Is Soryk GDPR-ready?
Yes. It handles Shopify's GDPR webhooks and stores no customer personal data on its servers.
Where is data hosted?
Data stays in Shopify; transient cache is in the EU region.
Can I rotate signing keys?
Yes, with a previous-secret fallback so no one is logged out. See Security & data.
Customer app
Can customers order without an agent?
Yes, turn on the customer app. See Customer app.
Can I require approval on large orders?
Yes, set approver emails and a threshold per company.
Can I set credit limits?
Yes, a credit limit per company that blocks orders over the limit.
Mobile apps
Are there real native apps?
Yes, native iOS and Android apps for both sales reps and buyers, with push notifications.
Can I get my own branded app?
Yes, a dedicated white-label app on iOS and Android is included on the Scale plan.